Cloud Expert Directory Software

Most frequently asked questions about our Cloud Expert Directory Software

Features and General

We focus on one thing, outstanding experts directories with a stellar internal search function.

Our industry leading search engine sets us apart and is at the heart of our faculty expert directories. It features a Google-like search experience that ensures the directory is widely used both externally and internally.

Our directories help universities and colleges promote faculty and researchers to industry partners, the media, and potential graduate students. As well it becomes a go-to collaboration finder tool within a university or an organization.

Search as you do with Google. Our directory’s search engine allows users to search by any expertise, name of a person, faculty name, department name, campus name, or institute name.

Our search engine uses Solr, which is built on the open-source Apache Lucene. “Solr powers the search and navigation features of many of the world’s largest internet sites.” (lucene.apache.org/solr).

The search function is equipped with autocomplete, autosuggestion, spelling suggestions, acronyms recognition, and related terms. For example, if a query does not yield a result, suggestions are based on perceived correct spelling, related terms or the title of the department, faculty, campus and/or institute. You can also filter search results by faculty or department.

Yes, it does. The directory is fully responsive, therefore it automatically adjusts to all desktop, smartphone and tablet screens. It works with all modern browsers and operating systems.

We seamlessly connect profiles across multiple departments, faculties, campuses and research institutes. You can list and search faculty the way your university works including cross-appointments.

Don’t take our word for anything, visit one of our client’s faculty experts directory like the University of Waterloo.

For more examples, visit the case studies page.

Setup and Training

Training is included. Not only at the start but as staff change.

Kosmos is intuitive which minimizes the need to train. We also provide customer support on an ongoing basis.

Nothing. Or very little.

Kosmos by Expertise Finder is cloud-based and fully scalable. It doesn’t require integrations with your other IT solutions.

With our cloud solution, you never have to worry about updates as you always run the latest version. We oversee the setup, infrastructure, security and maintenance of your directory. Our customers get instant access to new feature releases and automatic upgrades.

Structural components of the directory including faculty and department names, as well as contact information.

We create all the initial profiles working with your staff. We can work with existing data you supply in any convenient format or base the content of new profile pages on existing faculty pages. 

We submit the real world draft directory for you to review and share before it goes live. The whole process is fast and convenient, your workload is limited.


No setup fee. Our specialists will do the setup for you.

You pay a flat fee. Not additional charges, no matter the number of profiles our how many searches are conducted. 

No contract. Cancel at any time, you pay per month.

Yes we accept Request for Proposals.

Email us for more details or send an email below to the person overseeing the procurement.


Accessibility, Analytics and Security

Expertise Finder recognizes the importance of digital accessibility to any customer who wishes to make their technology and electronic information accessible to all of their users.

We are committed to the ongoing improvement of our products and to support accessibility guidelines and standards. This includes Web Content Accessibility Guidelines (WCAG) and the Voluntary Product Accessibility Template (VPAT).

Please contact us to explain your specific requirements.

View real-time analytics for any time period. Data includes:

  • Overall: sessions, pageviews, bounce rate, time per session
  • Acquisition: channel, user type (new vs returning), device, source
  • Location: country, city
  • Behavior: most popular experts, most popular departments/faculty/campuses/institutes, emails clicked on
  • Searches: top searches, searches with no results

Here are some examples of what we do for all our clients:

  • We use password hashing to avoid storing raw passwords. 
  • All communication with our service is encrypted (HTTPS).
  • Direct access to the search engine and database is not allowed. This is to avoid exposing private data (e.g. internal system profile identifiers) as well as any potential injection attacks.