FAQs

Cloud Expert Directory Software

Most frequently asked questions about our Cloud Expert Directory Software

Our industry-leading search engine is at the heart of our faculty expert directories. It features a Google-like search experience that ensures the directory is widely used both externally and internally.

We focus on one thing, outstanding experts directories with a stellar internal search function. Our directories help universities and colleges promote faculty and researchers to industry partners, the media, and potential graduate students. As well it becomes a go-to collaboration finder tool within a university or an organization.

We start with creating the structural components of the directory including faculty and department names, as well as contact information.

We create all the initial profiles working with your staff. We can work with existing data you supply in any convenient format or base the content of new profile pages on existing faculty pages. 

We submit the draft directory for you to review before it goes live. The whole process is fast and convenient, your workload is minimal.

You pay a flat fee of $400/month for unlimited profiles. Add as many profiles as you want and never pay extra. For smaller directories with less than 50 profiles, contact us to discuss the pricing.

No contract. Cancel at any time, you pay per month.

No setup fee. Our specialists will do the setup for you.

Yes we accept Request for Proposals.

Email us for more details or send the email below to the person overseeing the procurement.

stavros@kosmos.expertisefinder.com

Nothing. Or very little.

 

Expertise Finder is cloud-based and fully scalable. It doesn’t require integrations with your other IT solutions, they are optional.  With our cloud solution, you never have to worry about updates as you always run the latest version. We oversee the setup, infrastructure, security and maintenance of your directory. Our customers get instant access to new feature releases and automatic upgrades.

It is intuitive, doesn’t require training. Upon the setup, an initial staff onboarding is included at no extra charge on how to use and manage the faculty experts directory. We also provide customer support on an ongoing basis.

Here are some examples of what we do for all our clients:

 

  • We use password hashing to avoid storing raw passwords. 
  • All communication with our service is encrypted (HTTPS).
  • Direct access to the search engine and database is not allowed. This is to avoid exposing private data (e.g. internal system profile identifiers) as well as any potential injection attacks.

Expertise Finder recognizes the importance of digital accessibility to any customer who wishes to make their technology and electronic information accessible to all of their users.

We are committed to the ongoing improvement of our products and to support accessibility guidelines and standards. This includes Web Content Accessibility Guidelines (WCAG) and the Voluntary Product Accessibility Template (VPAT).

Yes, it does. The directory is fully responsive, therefore it automatically adjusts to all desktop, smartphone and tablet screens. It works with all modern browsers and operating systems.

Search as you do with Google. Our directory’s search engine allows users to search by any expertise, name of a person, faculty name, department name, campus name, or institute name.

Our search engine uses Solr, which is built on the open-source Apache Lucene. “Solr powers the search and navigation features of many of the world’s largest internet sites.” (lucene.apache.org/solr).

The search function is equipped with autocomplete, autosuggestion, spelling suggestions, acronyms recognition, and related terms. For example, if a query does not yield a result, suggestions are based on perceived correct spelling, related terms or the title of the department, faculty, campus and/or institute. You can also filter search results by faculty or department.

We seamlessly connect profiles across multiple departments, faculties, campuses and research institutes. You can list and search faculty the way your university works including cross-appointments.

View real-time analytics for any time period. Data includes:

 

  • Overall: sessions, pageviews, bounce rate, time per session
  • Acquisition: channel, user type (new vs returning), device, source
  • Location: country, city
  • Organization: media, internal usage, government, university/college
  • Behavior: most popular experts, most popular departments/faculty/campuses/institutes, emails clicked on
  • Searches: top searches, searches with no results

Yes, our software is a perfect solution for all organizations including research centers and think tanks. Contact us for details.

Don’t take our word for anything, visit one of our client’s faculty experts directory:

http://experts.uwaterloo.ca. For more examples, visit the Expertise Finder’s case study page.